Terms and Conditions
Last Updated: 20 October 2025
1. Definitions
“Company” refers to MedMost, the provider of medical reporting services.
“Client” refers to the instructing law firm, insurer, or authorised representative.
“Expert” refers to the medical practitioner instructed to prepare a report.
“Report” means the written medical expert report or documentation provided by the Company.
“Claimant” refers to the individual being medically assessed for the purposes of a personal injury case.
2. Scope of Services
2.1 The Company facilitates the preparation of expert medical reports for related legal claims.
2.2 Services may include arranging medical examinations, collecting medical records, drafting expert reports, and organising supplementary clarification when required.
2.3 The Company and its Experts act as independent professionals and owe a duty to the Court to provide objective, unbiased opinions.
3. Instructions
3.1 All requests for reports must be made in writing by the Client.
3.2 The Client must provide accurate and complete details, including medical records, accident circumstances, and relevant legal documentation.
3.3 The Company reserves the right to decline instructions if a conflict of interest or other professional reason exists.
4. Appointment and Duties of the Expert
4.1 Experts instructed via the Company agree to comply with relevant Civil Procedure Rules (e.g., CPR Part 35 in England and Wales).
4.2 The Expert’s overriding duty is to the Court, not to the Client or Claimant.
4.3 Experts will provide impartial and evidence-based opinions within their area of expertise.
5. Fees and Payment
5.1 Fees for medical reports, records, cancellations, and additional work are set out in the Company’s Fee Schedule, provided upon instruction.
5.2 Invoices are payable within 30 days of issue, unless alternative written terms are agreed.
5.3 Late payments will incur interest in accordance with the Late Payment of Commercial Debts (Interest) Act 1998 or applicable legislation.
5.4 If a case is withdrawn, settled, or discontinued after instruction, all work completed to date will remain chargeable.
6. Cancellations and Non-Attendance
6.1 Appointment cancellations made with less than 48 hours' notice will incur a cancellation fee.
6.2 If a Claimant fails to attend a scheduled medical examination, the Client may be charged a non-attendance fee.
7. Confidentiality and Data Protection
7.1 The Company will process all personal data in accordance with applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
7.2 Personal data will only be shared with authorised parties for the purpose of preparing the report.
7.3 The Client is responsible for obtaining informed consent from the Claimant for the release and processing of medical information.
8. Liability
8.1 The Company will exercise reasonable skill and care in providing its services.
8.2 Liability for any claim arising out of these Terms shall not exceed the total fees paid for the specific report or service in question.
8.3 The Company shall not be liable for indirect, consequential, or economic losses.
8.4 No exclusion or limitation applies to liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be excluded by law.
9. Intellectual Property
9.1 Copyright in any Report remains with the Company and/or the Expert.
9.2 The Client is granted a non-exclusive licence to use the Report solely for the legal proceedings for which it was commissioned.
9.3 Reports may not be reproduced, altered, or used for any other purpose without the Company’s prior written consent.
10. Compliance with Legal and Professional Standards
10.1 The Client agrees that Reports will only be used for lawful purposes and in accordance with applicable legal rules and protocols.
10.2 The Company and its Experts retain the right to withdraw or amend a Report if material inaccuracies or omissions are discovered.
11. Termination
11.1 Either party may terminate the agreement by giving written notice if the other party materially breaches these Terms and fails to remedy the breach within a reasonable time.
11.2 Upon termination, the Client shall pay for all work completed up to the date of termination.
12. Governing Law and Jurisdiction
12.1 These Terms are governed by the laws of England and Wales.
12.2 Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Amendments
13.1 The Company reserves the right to amend these Terms at any time.
13.2 Updated Terms will be provided to Clients and will apply to new instructions from the date of issue.
14. Acceptance
By instructing the Company to provide medical reporting services, the Client confirms acceptance of these Terms and Conditions.
